E911
compliant on every extension
1
bill for phones and managed IT
99.999%
carrier-grade uptime on the Metaswitch platform
30+
years serving Arizona businesses
Your phone system shouldn't be the reason a deal doesn't close.
Dropped calls, a receptionist app that lags, no way to know if a customer's call ever got answered. Cloud Talk Business — Blue Fox Group's business phone and UCaaS practice — runs on the Reinvent Telecom network and the enterprise-grade Metaswitch platform, and is managed by the same team that manages the rest of your IT.
THE PROBLEM
Legacy phone systems weren't built for how your team works now.
Scottsdale and Phoenix businesses evaluating a new business phone system or UCaaS platform are usually replacing one of these four problems.
01
01
Nobody knows if the call even came through.
Missed calls, no visibility into call volume, and no way to know whether the front desk answered before it rolled to voicemail.
02
02
Phones don’t work outside the building.
Legacy on-premise phone systems tie your team to a physical desk phone — no mobile app, no softphone, no way to take a business call from anywhere.
03
03
It's a separate bill, a separate vendor, a separate problem.
Your phone provider and your IT provider don't talk to each other — so when something goes wrong, you spend the first twenty minutes figuring out whose problem it is.
04
04
Aging hardware, aging reliability.
On-premise PBX hardware nearing end-of-life becomes a single point of failure, with replacement parts getting harder and more expensive to find.
WHAT WE DELIVER
Cloud Talk Business: hosted phone and UCaaS, built on a carrier-grade platform.
Hosted VoIP
Cloud-based phone service that eliminates on-premise PBX hardware, with desk phones, softphones, and mobile apps all running on the same extension.
UCaaS — chat, video & collaboration
Team messaging, video conferencing, and voice unified in a single platform, so your team isn't juggling separate apps for calls and collaboration.
Mobile app & softphone
Take and make business calls from a mobile app or desktop softphone using your business number — from anywhere, on any device.
Call analytics & reporting
Call volume, answer rates, and queue performance visible in a dashboard, so you actually know what's happening on your phone lines instead of guessing.
Auto attendant & call routing
Custom call flows, auto attendants, and hunt groups configured around how your business operates — not a generic default menu.
CRM integration
Click-to-dial and call logging integrated with the CRM and business tools your team already uses, so call activity doesn't live in a separate silo.
ONE PARTNER.
ONE ENGAGEMENT.
From your phone system to your IT environment, we manage it all under one coordinated partnership.
THE PLATFORM
Powered by Reinvent Telecom on the Metaswitch platform.
Cloud Talk Business isn't a reseller relationship bolted onto our IT business — it's built on Reinvent Telecom's network, running on Metaswitch, the same carrier-grade platform used by telecom providers serving millions of business lines. That means the reliability and call quality of a national carrier, with the local accountability of an Arizona company managing your account, your porting, and your support tickets directly.
Blue Fox Group is a Microsoft Solutions Partner for Infrastructure (Azure).
OUR APPROACH
One partner for your phones and your IT.
When Blue Fox Group manages both your phone system and your IT environment, you’re not dealing with two separate vendors you have to coordinate — it’s all one engagement.
1
We port your numbers without dropping a call.
Number porting is scheduled and staged so your business keeps taking calls throughout the transition — no gap in service, no lost calls during cutover.
2
We configure call flows around how your team works.
Auto attendants, hunt groups, and call routing are built around your real business hours, departments, and escalation paths — not a default template.
3
Your TAM monitors call quality alongside your network.
Because your phone system runs on the network Blue Fox Group already manages, call quality issues are diagnosed as part of your regular environment reviews — not a separate ticket to a separate vendor.
4
Execute — ongoing managed AI service.
Monthly executive briefings. Roadmap maintenance. AI Operations project execution. Continuous shadow-AI discovery and monitoring. Governance posture reports. Compliance documentation. All through a single managed engagement.
[PLACEHOLDER] Arizona manufacturer migrates from on-premise servers to a hybrid Azure environment with zero unplanned downtime. Challenge / Timeline / Outcome.
YOUR PHONES. YOUR IT.
ONE TEAM.
We manage both sides of your technology environment so your team doesn't have to coordinate multiple vendors.
CLIENT STORY
We used Blue Fox Group for our Verkada install. They did it in the middle of summer here is AZ. They had all the supplies needed and got done a day ahead of time. Also, Austin is amazing at what he does! -Joe Gillespie
FREQUENTLY ASKED
No. We handle number porting as part of onboarding, scheduled to avoid any gap in service. Your existing business numbers transfer to the new system.
The Metaswitch platform Cloud Talk Business runs on is built for carrier-grade reliability — the same platform standard used by telecom providers serving millions of business lines. Combined with redundant internet connections, cloud VoIP is typically more reliable than an aging on-premise PBX, not less.
No — Cloud Talk Business can be engaged on its own. That said, clients who have both their phone system and IT managed by Blue Fox Group get the benefit of one team troubleshooting network and call quality issues together, instead of two vendors pointing at each other.
Cloud Talk Business supports mobile app failover, so calls can still be answered on a mobile device even if your office internet is down. We also help design redundant internet connections for businesses where phone uptime is critical.
