Question 1

What is the difference between proactive and reactive IT support?

Accepted Answer

Proactive IT support prevents problems before they happen. Reactive IT support fixes things after they break. Knowing both helps you choose what’s best for your business.

Question 2

Is reactive IT support cheaper than proactive support?

Accepted Answer

Yes, reactive support may cost less at first. But repeated issues can lead to higher costs later. Proactive support saves money over time by preventing big problems.

Question 3

Why is proactive IT support better for growing businesses?

Accepted Answer

It keeps systems running without surprise issues. Regular updates and backups protect important data. This helps teams work without delays or downtime.

Question 4

What happens when a business only uses reactive IT support?

Accepted Answer

They wait for problems, then call for help. This can lead to lost time and missed work. Over time, it may cost more and slow the business down.

Question 5

How does proactive IT support save time and money?

Accepted Answer

It finds problems early and fixes them fast. This prevents big crashes or long waits. In the long run, it keeps work flowing and cuts costs.