Help Desk Services

Help Desk Services

One Point of Contact for Immediate IT Help 

There are two ways to solve a problem: try and do it yourself or call someone who can troubleshoot and fix the problem quickly. That’s why Blue Fox Help Desk services are designed to help businesses of any size remotely monitor your network for potential problems and solve them on the spot. Our IT help desk services are available business hours and by phone, email, webchat via our secure web portal. 

Client Story: 

“I had an issue called, and everything went very well! Amazing actually, thank you to everyone at Blue Fox Group. What great support and service. Thank you! Thank you! Thank you!”

-- G. Benny, Republic Bank

Trying to Troubleshoot IT issues on your own? 

Work with a Help Desk Team that will minimize your wait time knows your network and can solve IT issues fast.

Tell us how we can help you

Benefits of Our Help Desk Services

Live & Local Support

Live support is an important factor in determining the problem, quickly and efficiently. Local support means that you are working with native language speakers who know what questions to ask in the time zone in which you run your business. Anytime you run into an issue with your network or IT, our team is ready to help.

Monitoring to Resolve Issues Faster

Our IT team is able to locate, update, and monitor your network endpoints for alerts, irregularities, and updates. This means that when you call in for Help Desk support, we can quickly troubleshoot the problem on your specific network and fix issues faster. You get to do what you do best, your job.

Customer Recognition

At Blue Fox Group, our team is local, and many of our technicians have been with our company for several years. This means that our seasoned and certified technicians may know you by name and will know everything about the configuration of your network so that we can resolve issues quickly. 

Account Management

Enjoy the benefits of working with an assigned account manager who can provide quote assistance and periodic reviews for immediate and long-term IT planning and budgeting. 

Microsoft Expertise

With Microsoft 365, it’s not just about working in the cloud. It’s about working in the cloud intelligently. All of our Help Desk technicians are Microsoft Office professionals and qualified to support issues related to Microsoft 365.

Don’t try to fix IT Issues on your own. Work with a dedicated Help
Desk that knows you and your network to troubleshoot issues quickly.