Blue Fox Group Educates SMBs on How WebRTC Can Enhance Customer Experience

The Blue Fox Media Press
The Blue Fox Media Press
Blue Fox Group Educates SMBs on How WebRTC Can Enhance Customer Experience

Leading Managed Technology Services Provider (MTSP) Shares a New Technology That Will Change the Way We Connect Online

TEMPE, AZ – June 2019 - Blue Fox Group a leading managed technology services provider (MTSP), announced that WebRTC (Real-Time Communications) is set to change the way companies communicate. WebRTC is a way to make phone calls, video calls, send instant messages, and share files with nothing but a web browser. WebRTC is already compatible with an estimate of over 2 billion browsers and is being supported by the major players, including Apple, Google, Microsoft, Mozilla, and Opera. This means companies who want to connect with their customers won’t need their customers to call in through a phone number nor will they be forced to download an app beforehand in order to interact. Communication is poised to become more seamless than ever before, which is a huge opportunity for enhancing the customer experience.

Imagine putting a link on your homepage and then with a single click, your customer is instantly in a video chat with one of your customer service representatives. The possibilities for tailoring a customized interaction are limitless at this level because you can already ascertain a certain base level of knowledge about what the customer is experiencing based on which link they clicked. This could very well end the need for phone extensions, dial-by-name directories, and being put on-hold, ever again. This is big news for businesses who differentiate themselves based on customer service. With WebRTC they can even connect directly with the exact location, exact department and team member that is best suited to fix their issue.

“We’re very excited for WebRTC to reach the mainstream,” stated Mike Lindsley Owner of Blue Fox Group. “With WebRTC, we’re actively innovating and figuring out new ways to enhance the customer experience across dozens of industries. This is one of those global innovations that change things permanently. Mark my words, this is going to be revolutionary for the way we communicate and how business gets done in the modern world.”

WebRTC at its simplest is about elevating the way we all connect. It represents the pent-up customer demand for faster, more personalized and efficient communication with businesses of the future. Blue Fox Group is advising and assisting businesses as a trusted technology advisor to help them not only to navigate this transition but to increase their bottom-line by leveraging this new and exciting technology.

ABOUT BLUE FOX GROUP
Blue Fox Group, a nationwide innovative provider of IT, phone, security and cabling systems, designs and delivers to businesses reliable, proactive and comprehensive IT solutions that simplify their technology stack, streamline operations, and enable growing businesses to focus on what matters most—running their organizations. Offering advanced technology know-how, the Blue Fox Group teams brings innovative IT, workspace, cloud performance and hybrid solutions that help businesses simplify and leverage technology to meet specific objectives.

Blue Fox Group is a member of the Technology Assurance Group (TAG) which allows us to offer exclusive programs, benefits and cost savings to our customers unmatched by non-TAG members. Blue Fox Group is also an authorized dealer on the products we provide. This means our technicians have multiple certifications and our staff is professionally trained to provide the highest in customer support. As technology continues to grow and change it is important that we provide a human touch to the people and organizations we do business with. Blue Fox Group understands and respects the value of our relationships, that's why we have been actively involved in supporting our community through charitable events and service initiatives. We look forward to serving you. To learn more about our products, services, and support please contact Blue Fox Group at 480-941-8280.