Your company depends on reliable phone service. Your customers need to be able to reach you and you need to be able to get in touch with employees outside the office, vendors, and other key personnel. It makes sense that you would want a phone system that is able to offer crystal clear calling within the parameters of your office.
We know that VoIP calls can be an extremely reliable alternative to standard phone systems, but how can you make sure that your call performance does not suffer because of other office activities? Following are a few things that may impact the performance of your VoIP calls and should be top of mind when choosing a new system.
While you may be thinking about your office network in terms of speed, it is the bandwidth capacity of your network that can have a major impact on how your calls perform. To ensure that a VoIP call comes through loud and clear, there should be at least 200 kbps available. To determine how much bandwidth your VoIP system needs overall, that 200 kbps number needs to be multiplied by how many calls you expect your office to make at any given time. The nature of your business will have a big influence on how many simultaneous calls you can expect, since a call center will obviously have a much higher percentage of active phones at one time than other organizations.
Keep in mind new devices on your network, for instance, if you invest in new surveillance technology that utilizes your connection, use bandwidth. New devices that are not properly managed and integrated to your current capacity can have a negative impact on your VoIP call performance. Additionally, if your network is frequently used for high bandwidth activity like video streaming or video conferencing, you should take that into account when planning your VoIP system.
The Wrong Equipment
One frequent issue that impacts VoIP call quality is the router in use. When switching to a VoIP system from another phone setup, it is essential to ensure you use a commercial-grade router, since that is the only equipment that will be able to support VoIP traffic and ensure good call quality. A good VoIP provider should be able to assess your current router setup and determine if you will need to upgrade your equipment in order to sustain your new phones.
The way your VoIP network is installed can have an unmistakable impact on the quality of your calls. For example, call latency can be a common call issue on VoIP networks. This happens when your network traffic is not properly prioritized. Network prioritization of VoIP calls can also improve any jitter issues that may otherwise occur.
The solution for this issue is to thoroughly vet your potential VoIP provider by asking questions about what kind of call quality you can expect.
Whether you are switching to a VoIP phone system for the first time or upgrading an existing VoIP system, it is critical that you pay attention to those different aspects of VoIP setup and installation that can affect the quality of your calls.