Teleco of Phoenix, a leader in unified communications, announced recently that the company is formalizing a long-standing strategic partnership with Aneuron, a top-tier provider of IT services for small and mid-sized companies. Teleco of Phoenix has been serving the marketplace for well over 20 years and has earned a sterling reputation in the business community by continually embracing the future and preparing their customers for success. In layman’s terms, the key players have joined forces and John Orlandini, Mike Lindsley and Eric Wood have entered into an official partnership agreement. The company will be operating under a new name, Blue Fox Group, as of July 1st, 2015, while preserving all of the same leadership and staff members to ensure customers continue to receive the elite level service they’ve grown to appreciate and expect over the years.
The reason for the change is simple. The clients who’ve been working with these prestigious organizations were so ecstatic with the level of customer service that they would receive on a regular basis, that they clamored for each company to expand its solution set and to provide more tools for them to utilize to streamline their operations and boost profitability. These market leaders saw this alignment as an opportunity to create a superior customer experience and add tremendous value to their existing relationships. For existing customers, this means that each organization will continue to deliver the exact same service, interaction, and expertise as they’ve been getting for years, so customers can rest assured that there will be no changes to existing relationships. Orlandini, Lindsley, and Wood will remain in their current capacities, with the combined company now serving over 3,000 active clients. The only difference is the added capacity for collaboration on bigger, more complex opportunities. The overall reception has already been overwhelmingly positive.
“Phones, Internet & communications systems are the backbones of any business. In other words, connecting with customers is an absolute top priority for every growing organization. As technology has evolved in recent years, networks have increased in capacity and most business systems are heavily reliant on high-performing networks,” commented John Orlandini of Teleco of Phoenix. “As the utilization of Internet-based phone systems (VoIP, etc.), voice applications, security systems, wireless and other systems continue to grow in popularity, networks need to perform at a much higher level than ever before. Our customers expect a lot from the technology we provide, but our policy is to relentlessly over-deliver and exceeds their expectations.”
“Unfortunately, many business owners don’t receive this level of service. In fact, the growing interdependence between the voice and data world has led to finger-pointing and providers blaming other providers for underperforming IT infrastructure,” commented Orlandini. “From our vantage point, it doesn’t matter who’s right and who’s wrong in these petty disagreements, all that matters is that the businesses we serve have a reliable communications infrastructure that connects them with prospects and streamlines their operations, all of the time.” He later added, “We noticed what the future held for our customers and considered it our duty to step up and go further than ever before. The result has been immense value creation for our customers. Essentially, it’s our way of becoming a one-stop shop and eliminating finger-pointing altogether. That’s the core reason for this merger. Instead of hanging meaningless motivational placards in our hallway, we’re making a real investment to fundamentally reshape our business because we’re passionate about making absolutely certain that our customer experience is the most remarkable one in the industry. We’re thrilled to be working with a partner who shares our philosophy and drives to consistently over deliver.”
For businesses, this transition means that Teleco can now build networks from the ground up in order to ensure powerful, streamlined networks all the way from company inception to the latter scaling stages. It’s evident that as an organization expands, networks can become more complex. However, by collaborating and managing business networks alongside Aneuron, they can now set their clients up for success by leveraging the benefit of dual expertise in order to get every aspect of a customers’ network to work cooperatively.
Eric Wood, President of Aneuron, has been working tightly with Teleco of Phoenix for a long time. Over the years they’ve collaborated on a number of projects and discovered that they share the same business philosophy. “Today’s businesses cannot afford to miss phone calls or have their network down for extended periods of time. When an employee picks up a phone they expect a dial tone every single time when an employee turns on the computer, they expect it to work every single time. By being part of this industry, we’ve gotten used to delivering exceptional service because frankly, that’s what is expected,” added Wood. “Both companies operate with incredibly responsive customer service, which is exactly why the partnership was a natural fit.” Aneuron has experience with entrepreneurs and enterprises alike, deploying technology with individuals, all the way up to companies with multiple sites, complex networks, which run across multiple states. This is one of the areas in which they excel in particular.
It seems the bottom-line goal for both companies is to create long-term, mutually beneficial relationships with their customers by earning their trust over time. This ironically common sense approach is rare in today’s business world and if more organizations viewed challenges as opportunities to grow and better serve their customers, perhaps everyone would win more often.
Coming July 1st – Blue Fox Group