Phone systems

Contact Center

Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center

Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud Communications
Customer Expectations on the Rise Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
When Mitel acquired ShoreTel for $530 million in late 2017, we started hearing a lot of questions about Mitel Connect.   The acquisition has accelerated Mitel’s shift to the cloud,...
Business phone systems have transformed to a place of new sophistication.  Traditional PBX systems, also known for complex on-premise networks, are now ‘hosted’ and multi-line phone systems...
SD-WAN for Better Cloud Performance

We’re Bringing Sexy Back to Cloud Performance

Jun 27th, 2018 IT Services, Phone Systems, Security Services, Cloud Communications
…with Mission-Critical, SLA-Bound Apps and Managed Bandwidth Consumption Delivered in Ways You Might Never Have Considered SD-WAN Is Bringing Sexy Back to Cloud Performance What could possibly...
Technology Myths

This We Know: 10 Everyday Technology Myths That Could Cost You Your Job

Dec 12th, 2017 IT Services, Phone Systems, Cloud Communications
1. MYTH: The more internet I add, the better my voice quality and cloud performance should be… I will just change my COX cable modem from 50 to 100 without spending a lot of extra money. It’s a...
Un-clouding

“Un-clouding” Cloud-based Communications

Apr 24th, 2017 IT Services, Phone Systems, Cloud Communications
The Cloud-based Services Revolution has come with a lot of hype, as well as a good amount of confusion. Three of the big questions that seem to be asked repeatedly by those in the technology-...
Business Efficiency Strategies

7 Business Efficiency Strategies You Shouldn’t Miss

Mar 14th, 2017 Business Analytics, IT Services, Phone Systems
Are you looking for the best ways to streamline your business efficiency? While there is no shortage of opportunities and resources for increasing your business efficiency, it can be hard to...
Work With Cloud Company

How to Convince Your Boss to Work With a Cloud Company

Mar 07th, 2017 IT Services, Phone Systems, Security Services, Cloud Communications
The cloud is the future, but it looks as though everyone seems to know that except for your boss. You know that working with a cloud company is going to make things so much easier for your own...
Cloud Communication solutions

5 Reasons Cloud Communication Solutions are the Future

Mar 01st, 2017 IT Services, Phone Systems, Cloud Communications
Remember the panic of Y2K? Some experts predicted our computers wouldn’t be able to process the fact that it was the year 2000 and all of our technology would cease working. It caused a mild...