Phone systems

The Blue Fox Blog
The Blue Fox Blog
Notice! Support for ShoreTel 14.2 ends September 2020... ...and while this may seem still some time away, the migration to the Mitel Connect platform is easy and cost-effective and it's...
Why Consider Private Over Public Cloud for Your Business Communications? If you work at a bank and taking sensitive customer and account information, a public cloud option may not be for...
Managed IT Services

IT and Phone Design & Support Packages form the Complete Offering

Aug 21st, 2019 IT Services, Phone Systems, Security Services, Cloud Communications
Blue Fox Group talks to businesses every day who express their frustration with having to work with so many disparate IT and phone vendors. To tackle this problem, Blue Fox Group decided to...
Customer expectations are growing every day. Businesses constantly face the crucial challenge of implementing multi-channel customer support. This is when a phone still remains a channel that...
For the last few years, there have been two overarching needs driving trends in contact center tech—the need to improve customer experience (CX) and the need to become more data-driven. One ICMI...
business phone system

5 Ways VoIP Can Benefit Your Business

Mar 14th, 2019 Phone Systems
The recent past has witnessed a tremendous shift in the approach to communication from traditional on the desk telephones to mobile phones and smartphones. This is why the transition from services...
Contact Center

Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center

Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud Communications
Customer Expectations on the Rise Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
When Mitel acquired ShoreTel for $530 million in late 2017, we started hearing a lot of questions about Mitel Connect.   The acquisition has accelerated Mitel’s shift to the cloud,...
Business phone systems have transformed to a place of new sophistication.  Traditional PBX systems, also known for complex on-premise networks, are now ‘hosted’ and multi-line phone systems...