Phone systems
The Blue Fox Blog
Customer expectations are growing every day.
Businesses constantly face the crucial challenge of implementing multi-channel customer support.
This is when a phone still remains a channel that...
For the last few years, there have been two overarching needs driving trends in contact center tech—the need to improve customer experience (CX) and the need to become more data-driven.
One ICMI...
The recent past has witnessed a tremendous shift in the approach to communication from traditional on the desk telephones to mobile phones and smartphones.
This is why the transition from services...
Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center
Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud CommunicationsCustomer Expectations on the Rise
Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
When Mitel acquired ShoreTel for $530 million in late 2017, we started hearing a lot of questions about Mitel Connect.
The acquisition has accelerated Mitel’s shift to the cloud,...
Business phone systems have transformed to a place of new sophistication.
Traditional PBX systems, also known for complex on-premise networks, are now ‘hosted’ and multi-line phone systems...
Why Consider Private Over Public Cloud for Your Business Communications?
Aug 03rd, 2018 Phone Systems, Security Services, Cloud Communications
If you are a bank and taking sensitive customer and account information, a public cloud option may not be for you.
If you are a hospital collecting patient-sensitive data from a mobile phone, a...
MiCloud Flex Vs. 8X8 Virtual Office X8 & RingCentral Premium
Tolly Enterprises compared Mitel MiCloud Connect to offerings from 8x8 and RingCentral. The report found that the Mitel solution...
We’re Bringing Sexy Back to Cloud Performance
Jun 27th, 2018 IT Services, Phone Systems, Security Services, Cloud Communications…with Mission-Critical, SLA-Bound Apps and Managed Bandwidth Consumption Delivered in Ways You Might Never Have Considered
SD-WAN Is Bringing Sexy Back to Cloud Performance
What could possibly...