Phone systems
The Blue Fox Blog
Notice! Support for ShoreTel 14.2 ends September 2020...
...and while this may seem still some time away, the migration to the Mitel Connect platform is easy and cost-effective and it's...
Private Cloud for Businesses that Want Cloud Features that Reside on an On-Premises Network
Sep 03rd, 2019 Phone SystemsWhy Consider Private Over Public Cloud for Your Business Communications?
If you work at a bank and taking sensitive customer and account information, a public cloud option may not be for...
IT and Phone Design & Support Packages form the Complete Offering
Aug 21st, 2019 IT Services, Phone Systems, Security Services, Cloud CommunicationsBlue Fox Group talks to businesses every day who express their frustration with having to work with so many disparate IT and phone vendors. To tackle this problem, Blue Fox Group decided to...
Customer expectations are growing every day.
Businesses constantly face the crucial challenge of implementing multi-channel customer support.
This is when a phone still remains a channel that...
For the last few years, there have been two overarching needs driving trends in contact center tech—the need to improve customer experience (CX) and the need to become more data-driven.
One ICMI...
The recent past has witnessed a tremendous shift in the approach to communication from traditional on the desk telephones to mobile phones and smartphones.
This is why the transition from services...
Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center
Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud CommunicationsCustomer Expectations on the Rise
Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
When Mitel acquired ShoreTel for $530 million in late 2017, we started hearing a lot of questions about Mitel Connect.
The acquisition has accelerated Mitel’s shift to the cloud,...
Business phone systems have transformed to a place of new sophistication.
Traditional PBX systems, also known for complex on-premise networks, are now ‘hosted’ and multi-line phone systems...