Phone systems

The Blue Fox Blog
The Blue Fox Blog
Contact Center

Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center

Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud Communications
Customer Expectations on the Rise Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
When Mitel acquired ShoreTel for $530 million in late 2017, we started hearing a lot of questions about Mitel Connect.   The acquisition has accelerated Mitel’s shift to the cloud,...
Business phone systems have transformed to a place of new sophistication.  Traditional PBX systems, also known for complex on-premise networks, are now ‘hosted’ and multi-line phone systems...
Private Cloud Communication

Why Consider Private Over Public Cloud for Your Business Communications?

Aug 03rd, 2018 Phone Systems, Security Services, Cloud Communications
If you are a bank and taking sensitive customer and account information, a public cloud option may not be for you. If you are a hospital collecting patient-sensitive data from a mobile phone, a...
Vendor Comparison

Comparing Your Vendor Options

Aug 03rd, 2018 Phone Systems
MiCloud Flex Vs. 8X8 Virtual Office X8 & RingCentral Premium Tolly Enterprises compared Mitel MiCloud Connect to offerings from 8x8 and RingCentral. The report found that the Mitel solution...
SD-WAN for Better Cloud Performance

We’re Bringing Sexy Back to Cloud Performance

Jun 27th, 2018 IT Services, Phone Systems, Security Services, Cloud Communications
…with Mission-Critical, SLA-Bound Apps and Managed Bandwidth Consumption Delivered in Ways You Might Never Have Considered SD-WAN Is Bringing Sexy Back to Cloud Performance What could possibly...
Technology Myths

This We Know: 10 Everyday Technology Myths That Could Cost You Your Job

Dec 12th, 2017 IT Services, Phone Systems, Cloud Communications
1. MYTH: The more internet I add, the better my voice quality and cloud performance should be… I will just change my COX cable modem from 50 to 100 without spending a lot of extra money. It’s a...
Un-clouding

“Un-clouding” Cloud-based Communications

Apr 24th, 2017 IT Services, Phone Systems, Cloud Communications
The Cloud-based Services Revolution has come with a lot of hype, as well as a good amount of confusion. Three of the big questions that seem to be asked repeatedly by those in the technology-...
Business Efficiency Strategies

7 Business Efficiency Strategies You Shouldn’t Miss

Mar 14th, 2017 Business Analytics, IT Services, Phone Systems
Are you looking for the best ways to streamline your business efficiency? While there is no shortage of opportunities and resources for increasing your business efficiency, it can be hard to...