Cloud communications

The Blue Fox Blog
The Blue Fox Blog
Contact Center

Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center

Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud Communications
Customer Expectations on the Rise Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
Private Cloud Communication

Why Consider Private Over Public Cloud for Your Business Communications?

Aug 03rd, 2018 Phone Systems, Security Services, Cloud Communications
If you are a bank and taking sensitive customer and account information, a public cloud option may not be for you. If you are a hospital collecting patient-sensitive data from a mobile phone, a...
SD-WAN for Better Cloud Performance

We’re Bringing Sexy Back to Cloud Performance

Jun 27th, 2018 IT Services, Phone Systems, Security Services, Cloud Communications
…with Mission-Critical, SLA-Bound Apps and Managed Bandwidth Consumption Delivered in Ways You Might Never Have Considered SD-WAN Is Bringing Sexy Back to Cloud Performance What could possibly...
Technology Myths

This We Know: 10 Everyday Technology Myths That Could Cost You Your Job

Dec 12th, 2017 IT Services, Phone Systems, Cloud Communications
1. MYTH: The more internet I add, the better my voice quality and cloud performance should be… I will just change my COX cable modem from 50 to 100 without spending a lot of extra money. It’s a...
Ready For Service

Anything as a Service Is Here to Stay

Nov 17th, 2017 IT Services, Cloud Communications
The Cloud is here to stay and Anything as a Service (XaaS) leads the way. Oh, how business has evolved. Not more than five years ago, many businesses considered a move of their major business...
Cloud Services

Disaster Brings a Renewed Demand for Cloud Services

Oct 24th, 2017 IT Services, Cloud Communications
Every business knows that a natural disaster is impossible to plan for. Unfortunately, hurricanes Irma and Harvey had a historic destructive impact on businesses. Many companies in these areas were...
Un-clouding

“Un-clouding” Cloud-based Communications

Apr 24th, 2017 IT Services, Phone Systems, Cloud Communications
The Cloud-based Services Revolution has come with a lot of hype, as well as a good amount of confusion. Three of the big questions that seem to be asked repeatedly by those in the technology-...
Work With Cloud Company

How to Convince Your Boss to Work With a Cloud Company

Mar 07th, 2017 IT Services, Phone Systems, Security Services, Cloud Communications
The cloud is the future, but it looks as though everyone seems to know that except for your boss. You know that working with a cloud company is going to make things so much easier for your own...
Cloud Communication solutions

5 Reasons Cloud Communication Solutions are the Future

Mar 01st, 2017 IT Services, Phone Systems, Cloud Communications
Remember the panic of Y2K? Some experts predicted our computers wouldn’t be able to process the fact that it was the year 2000 and all of our technology would cease working. It caused a mild...