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The Blue Fox Blog
The recent past has witnessed a tremendous shift in the approach to communication from traditional on the desk telephones to mobile phones and smartphones.
This is why the transition from services...
Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center
Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud CommunicationsCustomer Expectations on the Rise
Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
When 1+1=3
Blue Fox Group started working with Meraki a few years ago due to their advanced cloud-based endpoint management dashboards that give network administrators granular access to countless...
With some many new security programs in the industry popping up every day, it can be difficult to know what matters and what is hype. Also, so many businesses are moving to Office 365 which...
When Mitel acquired ShoreTel for $530 million in late 2017, we started hearing a lot of questions about Mitel Connect.
The acquisition has accelerated Mitel’s shift to the cloud,...
As per PR Newswire, by 2019, the managed IT service industry will expand to as much as $193 billion.
One of the main reasons is that most small businesses are opting to outsource their IT...
Business phone systems have transformed to a place of new sophistication.
Traditional PBX systems, also known for complex on-premise networks, are now ‘hosted’ and multi-line phone systems...
Why Consider Private Over Public Cloud for Your Business Communications?
Aug 03rd, 2018 Phone Systems, Security Services, Cloud Communications
If you are a bank and taking sensitive customer and account information, a public cloud option may not be for you.
If you are a hospital collecting patient-sensitive data from a mobile phone, a...
MiCloud Flex Vs. 8X8 Virtual Office X8 & RingCentral Premium
Tolly Enterprises compared Mitel MiCloud Connect to offerings from 8x8 and RingCentral. The report found that the Mitel solution...