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Customer expectations are growing every day.
Businesses constantly face the crucial challenge of implementing multi-channel customer support.
This is when a phone still remains a channel that...
For the last few years, there have been two overarching needs driving trends in contact center tech—the need to improve customer experience (CX) and the need to become more data-driven.
One ICMI...
Everyone has an opinion when it comes to Office 365. When the traditional software suite transitioned to a platform of subscription services, users were hesitant to buy into Microsoft’s “your go-to...
Not every IT issue you face when you’re running your business will need you to engage with a Managed Service Provider (MSP).
But there will be certain IT issues that can only be solved by...
The recent past has witnessed a tremendous shift in the approach to communication from traditional on the desk telephones to mobile phones and smartphones.
This is why the transition from services...
Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center
Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud CommunicationsCustomer Expectations on the Rise
Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...
When 1+1=3
Blue Fox Group started working with Meraki a few years ago due to their advanced cloud-based endpoint management dashboards that give network administrators granular access to countless...
With some many new security programs in the industry popping up every day, it can be difficult to know what matters and what is hype. Also, so many businesses are moving to Office 365 which...
When Mitel acquired ShoreTel for $530 million in late 2017, we started hearing a lot of questions about Mitel Connect.
The acquisition has accelerated Mitel’s shift to the cloud,...