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The Blue Fox Blog
Engaging an outside IT managed services providers is no longer a luxury enjoyed only by large corporations in Scottsdale, AZ.
With a range of evolving IT needs, combining with budget constraints, IT...
Increasing number of businesses are adopting business Wi-Fi, which in turn is boosting growth of their business.
How does Wi-Fi help boost growth, you may wonder? Here’s exactly how!
Why...
Support - The Way It Was
Technology continues to evolve at a rapid pace. Just look at how quickly the most commonly held device has evolved from the early days of Palm or “PDA” (palmtop computer...
Customer expectations are growing every day.
Businesses constantly face the crucial challenge of implementing multi-channel customer support.
This is when a phone still remains a channel that...
For the last few years, there have been two overarching needs driving trends in contact center tech—the need to improve customer experience (CX) and the need to become more data-driven.
One ICMI...
Everyone has an opinion when it comes to Office 365. When the traditional software suite transitioned to a platform of subscription services, users were hesitant to buy into Microsoft’s “your go-to...
Not every IT issue you face when you’re running your business will need you to engage with a Managed Service Provider (MSP).
But there will be certain IT issues that can only be solved by...
The recent past has witnessed a tremendous shift in the approach to communication from traditional on the desk telephones to mobile phones and smartphones.
This is why the transition from services...
Five “Proofs” That Your Contact Center Must Evolve into A Customer Engagement Center
Jan 29th, 2019 Business Analytics, IT Services, Phone Systems, Security Services, Cloud CommunicationsCustomer Expectations on the Rise
Traditionally, the contact center has been positioned purely as a voice-only sales and service center. It was the central point for solving customer problems and...