IT Essentials Support

IT Essentials Support

Essential IT Support When You Need It

IT Essentials provides you with proactive monitoring and automated maintenance support to keep your IT infrastructure both secure and stable. IT Essentials comes complete with BFG Security Defender which includes anti-virus, anti-malware, and anti-phishing protection, as well as the features shown below:

REMOTE MONITORING & MANAGEMENT (RMM) ENHANCED ASSET MANAGEMENT 

Blue Fox Groups ability to locate, update and monitor your network endpoints for alerts, irregularities, and updates. An RMM agent can be installed on computer equipment, servers, network devices, and even mobile devices, providing:

  • Centralized administration
  • Microsoft security patching and updates
  • Programmed Auto-maintenance on Your Equipment
  • Application, Performance & Hardware Monitoring
  • Remote Support Access
  • Automated Monitoring Alerts: which help limit unexpected expenses and time troubleshooting unforeseen issues
  • Anti-Virus, Anti-Malware, Anti-Phishing

ENHANCED ASSET MANAGEMENT

We will provide insight into all of the devices which make up your IT environment, providing status on equipment warranty, end of life and system information designed to help you stay abreast of updates and changes, as they pertain to your technology investment.

NETWORK DOCUMENTATIONIT Essentials Support

Blue Fox Group fully reviews and documents your environment at the time of onboarding. Our experienced technicians will perform a thorough “discovery” of your environment, noting existing equipment, set up, possible security weak points and other critical items. This information is then documented allowing us to provide technical support as needed. 

ACCOUNT MANAGEMENT

Enjoy the benefits of working with an assigned account manager who can provide quote assistance and periodic reviews for an immediate and long term IT planning and budgeting. 

ACCESS TO SUPPORT

You have access to our highly experienced technical support team whenever you need it. Support is billed only as you use it allows you to “pay as you go” - keeping monthly costs under control.

SCHEDULED ONSITE SUPPORT

We offer the option to purchase a small block of scheduled onsite technical support each month. This option allows you to plan for times when you will need a more “hands-on” technical advise and support, at our discounted standard labor rate. 

ACCOUNT MANAGEMENT

Enjoy the benefits of working with an assigned account manager who can provide quote assistance and periodic reviews for an immediate and long term IT plan and budget.

Plan Features

IT Essentials Support

IT Essentials provides you with proactive monitoring and automated maintenance support to keep your IT infrastructure both secure and stable. IT Essentials comes complete with BFG Security Defender which includes anti-virus, anti-malware, and anti-phishing protection, as well as several additional features.